Leasing Manager

Covington Oaks Apartments
Bowling Green, KY Full-time
Posted on June 19, 2019

Job Description:

The Leasing Manager runs leasing operations, supports financial performance of Covington Oaks and Olde Towne Apartments.

Primary responsibilities include interacting with prospective residents, communicating the resident value of living at one of these communities, and securing lease agreements. Initiates the verification process to qualify prospective residents. Communicates lease expiration and facilitates lease renewals. Assists with property marketing activities. Communicates with current residents to assist with work orders/maintenance needs and any other needs we serve.

Duties and Responsibilities:

  • Performs leasing of apartment units at Covington Oaks and Olde Towne Apartments to prospective residents by communicating the value of residence at each.
  • Responds to phone and email inquiries from prospective residents.
  • Applies sales techniques to schedule tours of the property.
  • Meets with prospective residents and checks the availability of units based on preferences and budget.
  • Collects required information from prospective residents to qualify residents for a lease.
  • Completes all forms and data entry associated with leasing activities.
  • Notifies prospective resident of approval or disapproval.
  • Assists qualified prospective residents with completing lease agreement and collects initial rent and deposit payments.
  • Assists new residents with the move-in process.
  • Prepares and maintains a file for each resident according to policy and procedures.
  • Proactively contacts residents with expiring leases to propose renewals and close the renewal of the lease in advance of the lease expiration.
  • Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements.
  • Assists with marketing efforts in the community to promote positive awareness of the property and increase traffic of prospective residents.
  • Contacts prospective residents by phone to market the property and schedule tours.
  • Receives and corresponds with residents regarding service or other needs.
  • Prepares work orders for service and triages requests to staff members as appropriate. Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.
  • Ensures adherence to CO + OT policies and safety rules; complies with CO + OT policies for reporting incidents.
  • Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics. 
  • Know daily apartment availability, notices, market rates and turn statuses to be provide most accurate information to potential residents as well as maintenance team and Property Manager
  • Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents.
  • Performs other related duties as assigned to meet the needs of the business.

Required Experience: High school diploma/GED and 1-3 years of experience in leasing, sales, and/or customer service required

Preferred Qualifications: Bachelor's degree with leasing experience strongly preferred

Knowledge, Skills, and Abilities:

  • Sales knowledge, skills and abilities to sell products and services to new and existing customers
  • Customer service skills and conflict resolutions skills to overcome objections and resolve issues
  • Skill and ability to clearly and concisely communicate verbally and in writing
  • Organizational skills to maintain records and schedules
  • Knowledge of apartment management laws and regulations at the federal, state, and local levels
  • Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards
  • Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint).
  • Ability to maintain confidentiality and maintain appropriate discretion
  • Experience creating and implementing outreach marketing plans.
  • Creative mind for marketing and social media.
  • Multitasking ability, organizational ability, and flexibility in a fast-paced environment.
  • Desire to learn about numbers and financial reporting
  • Team-oriented, collaborative disposition

Physical and Environmental Requirements:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 
  • This position requires the ability to occasionally lift office products and supplies, up to 30 pounds.
  • This job operates in a professional office environment with occasional exposure to outside weather conditions.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Job Title: Leasing Manager/Leasing Associate

The ideal candidate will have:

  • Experience in sales presentation and closing techniques.
  • Customer service skills and ability to resolve resident concerns and conflict.
  • Outgoing personality and positive attitude.
  • Experience creating and implementing outreach marketing plans.
  • Creative mind for marketing and social media.
  • Ability to learn property management software. (Propertyware/BlueMoon)
  • Understanding of lease documents and fair housing laws.
  • Experience working with Excel & Microsoft Office
  • Multitasking ability, organizational ability, and flexibility in a fast-paced environment.
  • Desire to learn about numbers and financial reporting
  • Team-oriented, collaborative disposition 
  • The ability to work 40 hours a week, including weekends, if needed

Job Description: Performing leasing activities including: responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents, qualifying prospects, and closing the sale by obtaining rental application and deposit.

  • Work with Property Manager to ensure maximum occupancy of rental units at market rent and high renewal rates
  • Complete necessary paperwork for potential and current tenants
  • Provide stellar customer service to all current and potential tenants, ensuring requests are followed up with in timely manner 
  • Must comply with community rental information and Federal, State, and local Fair Housing guidelines.
  • Help/coordinate with Property Manager to inspect apartments prior to move in to ensure market ready status.
  • Send renewal notices and lease paperwork to current tenants. 
  • Communicate work orders to maintenance team & follow-up with resident to verify completion/satisfaction. 
  • Work daily for high customer satisfaction among residents and potential residents, help foster collaborative team environment and achieve owner goals
  • Know daily apartment availability, notices, market rates and turn statuses to be provide most accurate information to potential residents as well as maintenance team and Property Manager