Veteran Programs Specialist

Western Kentucky University   Bowling Green, KY   Full-time     Education
Posted on August 31, 2021

The selected individual will be responsible for assisting in the coordination of Veteran Aid programs in accordance with governing federal/state regulations while reporting directly to the VA Coordinator in the Department of Student Financial Assistance.

Primary Duties and Responsibilities: The following duties are customary for this position, but are not to be construed as all-inclusive. Duties may be added, deleted, and assigned based on management discretion and institutional needs. Counseling students regarding veteran and financial assistance programs Certifying eligibility for select veteran programs as assigned by Coordinator for Veterans Programs Reporting of failed grades and suspensions to VA, through processing of end of term reports Reviewing military and transfer articulations Processing miscellaneous audits associated with federal VA programs; administering/processing state tuition waivers and tuition assistance at the state and federal level Invoicing VA, processing payments, and reconciliation General customer service to include answering telephones and emails Providing assistance to the VA Coordinator and other duties as assigned.

Knowledge and Skills Considered Essential for Success: Aptitude for details and accuracy Self-motivated with ability to multitask Ability to work in a fast-paced and team environment Strong organization, interpersonal, and communication skills Customer-service oriented Job Requirements: Two-years of post-secondary education Basic knowledge of VA Programs Experience with account reconciliation processes Experience in customer service Additional Information: Salary Grade: 106 Salary Range: $13.27 - $15.32/hr Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment. Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals.

In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices. Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Equal Employment Opportunity/Affirmative Action/University ADA Services (EEO).

To request an accommodation, report/express a complaint, or ask questions regarding WKU''s Discrimination and Harassment Policy (#0.2040), please contact Mr. Joshua Hayes, EEO Director/Title IX Investigator/University ADA Coordinator, via email at or by phone at (270) 745-5121.

The University is also required to investigate complaints of sex and gender-based harassment, also a form of discrimination, and has designated the Title IX Coordinator as the individual responsible for coordinating the investigation and response to such complaints. The Title IX Coordinator for the University is Ms. Deborah Wilkins, who can be contacted via email at or by phone at (270) 745-5396. Additional information regarding Title IX is accessible via WKU''s website. Information concerning educational programs offered by WKU are provided at: